We’re bringing the magic of Christmas to Princes Mead with our free grotto, open every Saturday and Sunday from 23rd November right up until the 21st.
Come along and meet Father Christmas in his beautifully decorated grotto, take a festive photo, and enjoy a joyful moment with the family.
No booking required – just drop in!
📅 Dates:
Sunday 23rd November – Sunday 21st December
🕒 Opening Times:
11am–1pm and 1.30pm–3.30pm every Sat & Sun
Don’t miss the chance to meet Santa and make lasting memories this festive season.
Santa’s Grotto at Princes Mead – Terms & Conditions (2025)
Thank you for joining us at Santa’s Grotto.
To help ensure a safe and enjoyable experience for all visitors, please take a moment to read the following terms and conditions.
Event Details
Dates: Every Saturday and Sunday from 23rd November 2025
Times: 11am–1pm and 1.30pm–3.30pm
Location: Princes Mead Shopping Centre
Cost: Free of charge
Booking: No booking required. A queuing system will be in place.
Admission & Entry
Entry to the grotto is at the discretion of event organisers and staff.
Children must be accompanied by a responsible adult at all times.
Children may not sit on Santa’s lap.
Queuing & Capacity
Queues will be managed to ensure Santa can see as many children as possible.
We may need to close the queue early to allow Santa to take scheduled breaks or to finish on time.
Photography
Personal photography and video recording are allowed.
Please be respectful and avoid capturing other visitors without permission.
Gifts from Santa
Each child will receive a small gift (subject to availability).
Gifts may vary and cannot be exchanged.
If your child has any allergies or dietary needs, please inform the helper elf before entering the grotto.
Behaviour
Inappropriate or disruptive behaviour will not be tolerated.
Princes Mead reserves the right to refuse admission or ask visitors to leave.
Lost Items
Princes Mead is not responsible for lost, damaged or stolen items during your visit.
Accessibility
We aim to make the grotto experience accessible to all. If you have specific requirements, please speak to a member of staff on the day.
Disclaimer
Participation in the grotto is at your own risk.
Princes Mead is not liable for any injury, loss, or damage sustained during your visit.
Contact
For questions or assistance, please email:
[email protected]
Data Privacy Notice
In line with GDPR, this privacy notice outlines how Princes Mead handles and protects any personal data collected through grotto participation.
What data do we collect?
If applicable, we may collect your name, email address, and number of children attending.
Why do we collect it?
To help us plan and monitor attendance at the grotto.
If you opt into marketing, your contact details will be added to our email newsletter list to hear about future events and news from Princes Mead.
How is it stored?
Your data is securely stored in a GDPR-compliant database managed by our trusted marketing partner, OnBrand.
Who can access it?
Only authorised staff at Princes Mead and OnBrand.
Who do we share it with?
We do not share your data with third parties.
How long is it kept?
Your data will be retained only for as long as you are subscribed to our communications. You can unsubscribe at any time.
How can I request data removal?
Email [email protected] and state that you are a Princes Mead customer wishing to have your data deleted
