Santa’s Grotto at Princes Mead

 

Welcome to the most magical spot in town – Santa’s Grotto at Princes Mead! As you eagerly await your turn to meet the man in red, we invite you to make the most of your time in line by having a read of the T&C’s and subscribing to our newsletter so you’re one of the first to know of our future events at the centre!

 

 

Santa’s Grotto at Princes Mead – Terms & Conditions (2025)

Thank you for joining us at Santa’s Grotto.
To help ensure a safe and enjoyable experience for all visitors, please take a moment to read the following terms and conditions.

Event Details

• Dates: Every Saturday and Sunday from 23rd November 2025

• Times: 11am–1pm and 1.30pm–3.30pm

• Location: Princes Mead Shopping Centre

• Cost: Free of charge

• Booking: No booking required. A queuing system will be in place.

Admission & Entry

• Entry to the grotto is at the discretion of event organisers and staff.

• Children must be accompanied by a responsible adult at all times.

• Children may not sit on Santa’s lap.

Queuing & Capacity

• Queues will be managed to ensure Santa can see as many children as possible.

• We may need to close the queue early to allow Santa to take scheduled breaks or to finish on time.

Photography

• Personal photography and video recording are allowed.

• Please be respectful and avoid capturing other visitors without permission.

Gifts from Santa

• Each child will receive a small gift (subject to availability).

• Gifts may vary and cannot be exchanged.

• If your child has any allergies or dietary needs, please inform the helper elf before entering the grotto.

Behaviour

• Inappropriate or disruptive behaviour will not be tolerated.

• Princes Mead reserves the right to refuse admission or ask visitors to leave.

Lost Items

• Princes Mead is not responsible for lost, damaged or stolen items during your visit.

Accessibility

• We aim to make the grotto experience accessible to all. If you have specific requirements, please speak to a member of staff on the day.

Disclaimer

• Participation in the grotto is at your own risk.

• Princes Mead is not liable for any injury, loss, or damage sustained during your visit.

Contact

For questions or assistance, please email:
[email protected]

Data Privacy Notice

In line with GDPR, this privacy notice outlines how Princes Mead handles and protects any personal data collected through grotto participation.

What data do we collect?

• If applicable, we may collect your name, email address, and number of children attending.

Why do we collect it?

• To help us plan and monitor attendance at the grotto.

• If you opt into marketing, your contact details will be added to our email newsletter list to hear about future events and news from Princes Mead.

How is it stored?

• Your data is securely stored in a GDPR-compliant database managed by our trusted marketing partner, OnBrand.

Who can access it?

• Only authorised staff at Princes Mead and OnBrand.

Who do we share it with?

• We do not share your data with third parties.

How long is it kept?

• Your data will be retained only for as long as you are subscribed to our communications. You can unsubscribe at any time.

How can I request data removal?

• Email [email protected] and state that you are a Princes Mead customer wishing to have your data deleted